A Tree Slams Into Your Lake Home on Labor Day, What do you do?

“I called an insurance company to get a quote. They gave me one of Oscar Wilde’s best.”
— Jarod Kintz

We got back to our mountain home about 2:09 p.m., we spent the day in Evergreen, and we dined, hiked, and shopped. We had a long weekend; we were tired, so we opted for a Labor Day nap. We slept for about an hour and got up to enjoy our last night “high” before heading down the mountain.

My phone rang, it was a longtime client and friend, he had got a call from his neighbor that the massive tree in front of his neighbor’s lake house had fallen into his home.

He was a little shaken, he had just returned from there, they had received some massive storms, and it sounded pretty bad. I took a couple of notes on my handy paper plate (the best way to take business notes), and I reached out to my staff.

Who Did I Call?

My first call was to my twenty-four hours Indiana based remediation contractor; he answered the phone, I told him it was in Michigan, which was out of their territory.

At this point in the claim process, I’m only trying to get my temporary client repairs. I need to get the tree removed and the roof tarped, I had no photos, I was following the description by my client.

I then Googled construction and the town of the lake home. A national company Service Master popped up; I’ve used them in the past, they picked up the phone on the first ring.

Sometimes it’s just about picking up that phone. The young man on the line listened to my need and said, that is outside my scope, can you call back tomorrow. It’s one thing to answer, but I needed some action. Service Master of Michigan, you need to work on your weekend and holiday response team.

I then did another google search for construction and sorted by Google reviews, I need a quality contractor, and I used Google to help me find my team. I got a hold of a young man, he was busy, didn’t have time, but referred me to his father in law that was an arborist. I called the father in law, and he did not answer. I called the next contractor, he or she also did not answer the phone, keep in mind it’s now about 4:30 p.m. on a holiday.

But on the fourth try, I got a young man by the name of Beau. I don’t know Beau well so that I won’t use his last name, but he was professional, lived about 5 minutes from my claim location and was eager to help. His Google rankings indicated a right partner, so I outlined the claim process and connected him with my client in Indiana.

From Colorado to Indiana

So to recap, I was sitting on the top of a mountain in Colorado, my client was in East Central Indiana, and my new contractor was in Michigan. We coordinated another phone call once Beau had visited the scene. We game planned the next couple of days our process and how we can get our client’s home back the way it was when he last left.

My question to you this morning is “if a tree landed on your seasonal home at 4:30 p.m. on a holiday, how would your insurance agent respond?” Could you get a hold of them, could they get a contractor out that same day within an hour of the occurrence?

My client called me last night and thanked me for the quick action and solution. He’s going to go back up this morning and meet Beau, the claim has been turned into his carrier, and we will work to get this wrapped up as soon as possible.

There is a massive difference in how insurance firms are operated. We don’t claim to save our clients 15% instead offering that at claim time our firm will take care of the situation, no matter the date or time of the incident. I’m proud of our company and the policies and procedures we have in place to take care of our clients.

This is not a sales article; this is a real live example of how our firm works in a unique situation. Make sure your risk management firm would do the same or give us a call and let’s discuss your needs. We answer the phone 25 hours a day, eight days a week and 366 days a year.
“I called an insurance company to get a quote. They gave me one of Oscar Wilde’s best.”
— Jarod Kintz

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We’ve been featured!  Check out our Spot On Insurance podcast!  #showthelove

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“All you need is love. But a little chocolate now and then doesn’t hurt.”
— Charles M. Schulz

5:18 a.m. MT, 7:18 a.m. ET, coconut oil infused coffee in hand; my fireplace is burning, time to do a little mind dump.

I had a fantastic day yesterday connecting with clients and friends. I work with a few newer small business owners; the idea that the youth of today have lost their work ethic is a myth. I work with many young men and women who bust their ass every day.

Our company started targeting specific verticals in 3 areas, and I’ve been asked to write a little about the insurance needs of these verticals. I’m not a fan of “insurance writing,” but occasionally will drop some risk management wisdom. If you are a regular reader of my work, you might want to skip today’s blog; I’ll return tomorrow with some inspiration.

One of the first risks I ever put on the books was a restaurant. It was a small account, but early in my career, I learned the risk management needs of a restaurant were very specific. I also learned there were different ways to rate a restaurant that allowed for a more controlled cost basis.

We have multiple restaurant insurance programs at our firm. My favorites rate the liability portion of the program by square feet. This is very helpful for restaurants that sell high-end wine. Traditional insurance programs rate by sales and if you have some higher end products, your insurance premiums go up with your sales. Rating on square footage eliminates the carriers ability to audit your liability; it locks in your general liability rate.

Speaking of wine, if a restaurant sells any booze, they need to make sure they have liquor liability. If someone leaves after consuming too much, there will be a lawsuit and the restaurant will be named in the said lawsuit.

Restaurants serve food and food is perishable, an authentic restaurant program will include coverage for spoilage. If your walk-in cooler goes down, your food will die, and so you can think of spoilage coverage as life insurance for your food.

EPLI or employment practices liability insurance is critical as well. We now call this the #metoo coverage. Romance seems to spring up from time to time in the intimate quarters of food service, and when a relationship goes wrong, some employees turn to the management for an “unsafe work environment.” Many of these cases are dismissed, but they must be defended, and that is where #metoo coverage is so essential.

Restaurants take credit cards, and many points of sale systems have holes that can allow intelligent thieves to steal credit cards as they are being scanned. This is much less a risk today than in the past, but making sure you have some cyber insurance is a key when creating a risk management program for a restaurant.

Workers compensation is another area of risk management that needs some attention. We had a loss a couple of years ago where a man poured a large pot of boiling soup on his foot, needless to say as the skin began melting off his foot, the claim expense began to rise. Without work comp, our client would have had to pay a six-figure medical bill.

Cameras are essential to help manage risk. The cost of video surveillance has dropped dramatically, if you own a restaurant, invest in a camera system that can allow you to monitor your locations from your phone.

If you own a restaurant, your risk management program is one of your most essential tools to protect your investment. Do not try and cut corners, engage with a firm that understands your risks. You should spend your time on serving your clients and let risk management professionals manage your risk.

Our firm has been around since the earth began cooling. We have insured multiple restaurant types and exposures. We have a keen understanding of what a restaurant needs but also what they do not need.

If you are not sure what your insurance program covers, we have a simple risk management process that can help you identify gaps in your current program and also what it might cost to cover those gaps. Most insurance programs we review have some form of under and even over insurance. We pride ourselves on matching the exposure with the correct limit. Once we create a plan, our customer service staff works to make sure that when and if there is a question, the question is answered promptly.

If you own a restaurant, have a family member that owns a restaurant, or know a restaurant owner, advise them to talk to our firm. We’re happy shiny people that understand the exposures and might create a program that helps keep them in business after a significant loss.

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Let’s talk about how we can review your current insurance needs and see where there are gaps.   Click HERE to schedule a free consultation call with us!

Attention Technology Companies  “Houston… we have a PROBLEM.”

“You never change things by fighting the existing reality.   To change something, build a new model that makes the existing model obsolete.”
— R. Buckminster Fuller

5:10 a.m. coconut oil infused coffee in hand, my Queen is fast asleep, and I dreamt like never before.  I cannot tell you what my dreams were about, but I think I traveled about 20000 miles last night while asleep, meeting many new people, and conquering new lands.

No matter how great or bad my dreams are, I awake to a better life.  I have a fantastic, beautiful partner, three amazing kids, and a team of amazing people that we call The Thompson Group.

I’ve got a packed day of meetings, talking with strangers, looking for solutions, managing problems, it’s what I do.  I’ve got a pretty good gig these days, I feel like a Doctor whose only mission is to help heal those that are sick.  If I meet someone that is not sick, I thank them and move on, but many people need our firm’s services.

We are launching a significant marketing effort at our company targeting specific verticals.  We have ten main lines of coverage or solutions that can help solve some of our prospects pain.

One of those verticals is technology companies.  If a company does anything tech, we have a solution.  We found this solution by accident, one of our old friends took a new gig, she reached out, we had an opportunity with a new prospect, and this carrier simply killed the opportunity.

Technology companies have two significant needs when purchasing risk management products; they have a substantial errors and omissions exposure but also a cyber-exposure.

From an errors and omissions aspect, managing someone’s network leaves open the door for a mistake that cost business thousands of dollars.   A few years ago a fellow insurance agent hired a company to manage his technology; they were charged with the management of this man’s network, backing up the data, making sure the system was available when needed.

But something happened, and the network went down.  As a prudent business owner and good technology firm, they were backing up his data.  When they went to pull the back up from the cloud, they realized they didn’t have a quality backup of data.  The data was junk; there was an error in their process.

That required the insurance agency owner to devote thousands of dollars of resources to reload all his client data.  The agent sued the technology company, and their errors and omissions responded.  Without errors and omissions, the technology company would have been out of business.

Another area we manage when working with our technology clients is cybersecurity.  If you are playing in the technology space and a client get’s hacked, the finger will be pointed to the technology company.  I’m astounded at the number of tech companies that have little or no cyber coverage.

They may think they have a robust program but our risk management analysis brings to light multiple gaps and issues with their current plan.  Our go-to carrier has solved the riddle of cyber insurance and offers a product that is bulletproof.

If you are a technology company owner or manager, it might be a good idea to contact our firm.  You don’t know what you don’t know, and our review process will help you identify gaps in your program.  We will not quote your insurance that is not our process.  We will, however, take a deep dive into your exposures and current plan and show you how your current operations match your current plan.

Will your current insurance program cover you when things go “wiggy?”  It’s a matter of time before things go “wiggy” and I’m confident our clients will have the protection they need when data that is supposed to be backing up magically decide not to back up.

If you are a technology company, it might be time for a risk management analysis.

“You never change things by fighting the existing reality.
To change something, build a new model that makes the existing model obsolete.”
— R. Buckminster Fuller

Next Steps:

Let’s talk about how we can review your current insurance needs and see where there are gaps.   Click HERE to schedule a free consultation call with us!

It usually takes a year or two of renting an apartment before you realize that having a house of your own makes more financial sense. Yet because buying a home is a huge investment, you are forced stall out until you are ready to take on such a huge fiscal obligation. As soon as you manage to find a sound mortgage deal, you have to quickly look for a suitable home insurance.

(more…)

Published: September 28, 2017

or Immediate Release-

Anson Ross Thompson with The Thompson Group was recognized on September 27th, 2017 by Westfield Insurance Companies for 25 Years representing their company and products.

Congratulations, Anson!

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Published: September 15, 2017

The Thompson Group is excited to announced that MMA Fighter Jimmy Zidek has been selected for sponsorship in 2017.  Follow all of Zidek’s stats as he manages risk in the ring by clicking here.  

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Published: September 14, 2017

That’s right! Our very own, Jenny Durr, has been recognized by the IBA as one of their Elite Women of 2017. When asked what makes Durr an elite woman, Anson Ross Thompson said, “There is no other agent like her, and I mean that. She runs circles around her competition…she knows what she is doing.”

Jenny Dils-Durr is the CEO of The Thompson Group with offices in Beautiful Parker City, IN, Indianapolis, IN and Denver, CO!

Find the Pain | Heal the Pain | Show the Love

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IIAI’s Focus Magazine features CSA of the Year, Angela Parton in their latest edition. We are so proud of Angela; in her work, her education, and her ability to deliver excellent customer service to our clients. She is one of MANY excellent professionals on our staff.

Check out the article!

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Let’s talk about how we can review your current insurance needs and see where there are gaps.   Click HERE to schedule a free consultation call with us!

The power of Thank you…

“Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough”

― Oprah Winfrey

My partner and I just sent 5 of our staff to our annual convention. We even had the opportunity to spend a Saturday night with a few of them laughing and have a couple of drinks. The convention is held in Indianapolis and is a collection of vendors, classes for our industry, and a bevy of old friends.

One of our producers is very active in our association that hosts the convention, so it has been our practice to provide him a room at the Westin during the convention. We closed our office Monday so that every person in our Parker City office could attend the convention. We thought it a nice reward for their dedication and hard work since our recent merger.

My first interaction about the convention happened when I asks an employee “how was the convention”. The reply was, “it was nice, we had a nice dinner, the stuff they gave away was not as nice as last year, so and so got really drunk, but it was nice.”

Immediately following that exchange was “yeah, I wish I would have had a room like Ronn, I didn’t like driving home at 12:30 last night”. The reason for the late night was there was an optional party that a few of them, obviously decided to attend.

I then went back to my conference room and lamented on the fact that every year I spend about twenty five hundred dollars sending my staff to this convention. Never is there a thank you, it has come to be expected. I resolved that this was “just the way it was”.

Then, like a hammer to the head, an employee entered my office and stated “I just wanted to thank you and Jenny for allowing us all to go to the convention. It was nice to get out of the office and attend such a nice event. We really appreciate the gesture.”

The staff lives to attend another convention! As a business owner I get frustrated with my perceived lack of employee appreciation. I’m sure this is a two way street. I think I say thank you, you are doing a great job, and that a’ boy, but my staff would probably tell a different story. I was reminded yesterday about the power of thank you and hopefully, this might remind you, the reader, as well.

Taking this thought a little farther since I’m only at 480 words and my editor really likes these snippets to land somewhere about 500 to 600 words, this concept should be taken to your clients. Think about the last time you received a hand written thank you. That thank you is probably in your desk or on a board somewhere in your office. That last “thank you” email is in your deleted bin.

Our office for years has had post cards made and we encourage our staff to use them frequently to say “thank you” or other positive messages to our clients and vendors. Over the years I’ve received many calls from vendors and clients thanking me for the thanks that they received from my staff. A hand written thank you is worth 100 thank you email. Ok, man, that got me to 563 words, I can now stop this rant on thank you’

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