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“I wanted a perfect ending. Now I’ve learned, the hard way, that some poems don’t rhyme, and some stories don’t have a clear beginning, middle, and end. Life is about not knowing, having to change, taking the moment and making the best of it, without knowing what’s going to happen next.
― Gilda Radner
That’s right, I’m using a quote from Roseanne Roseannadanna. I think it a perfect introduction to this time of great change. As a business owner, we recently merged two successful offices into one company. The synergies were there, the partnership was made in heaven, and the cultures could not have been a better match.
In talking to my partner last night, it’s becoming evident that one big difference between our offices is the atmosphere. Where as one office is loud, bombastic, constantly moving, changing, and laughing, the other is more reserved, down to earth and “normal”. The challenge of blending these “atmospheres” is going to be a fun exercise in leadership.
Also, as we expected, some of our employees are handling the major changes with ease, while others are a little more “nervous”. If you are familiar with DISC profiling, this should come as no surprise that with any company you have a mix of personalities. Some roll with change better than others.
Our goal of constant communication is getting a little bit muddled with ALL the change, but our old friend email and texting has kept most in the loop. We almost need a daily breakdown of activity so everyone is on the same page.
For example, yesterday in our Indianapolis office, they installed the new VOIP phones. Today, they are doing the install in our office. For a month, we’ll be using one phone for the outgoing and one phone for the incoming. Try explaining that to you staff, two phones. So why the change? First, mobility, we live in a mobile society and this new phone system allows for all team members to move around the office will taking a call. No more is the phone and anchor tying one to their desk.
Of course the order was wrong, the Indianapolis office was short 3 phones, but over the entire entire install was a success. Today, I’m sure we’ll have issues, but at the end of the day we are moving the ball forward.
Next up is a major computer conversion from two different CRM systems, Applied Systems TAM in Parker City and a 1957 version of AMS in Indianapolis. We’re moving both systems to Applied’s cloud based EPIC to take advantage of all the rights, lights, and benefits the new system will provide.
Imagine 16 people that are used to 2 different systems, training them ALL on one system around January 1st, the busiest time of the year. Put that thought in our pipe and smoke it all along continuing to manage your current client relationships, develop new business, and provide a constant stream of communication to your carriers so they know that you are not a sinking ship, but a mass of positive energy that will one day change the world.
Joe Namath once said, “Life is Hard”. Michael Scott followed with “That’s what she said”. No matter your situation, we all have peaks and valley’s that we must travel, right now…. we have a daily hike, but quoting my friend Steven Ryan Tyler “Life’s a journey, not a destination”. Change is…good.
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